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                Commonly Asked Questions 

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WHAT SHOULD I DO IN CASE OF EMERGENCY?

  • If there is an emergency, please call 911 or go to the nearest ER for evaluation. 

  • National Suicide Prevention Lifeline 1-800-273-8255

  • Contact The Carolina Center for Behavioral Health at 864-235-2335 or thecarolinacenter.com for intake evaluation.

  • Call 828-357-4329 if you have an urgent issue.

 

DO YOU TAKE INSURANCE?

  • I do not accept insurance. My office is self-pay, and I require payment at time of service in the form of credit or debit card. 

  • I do not file insurance claims, but I can provide a statement that clients can submit to their own insurance carriers to attempt reimbursement.

 

 

WHAT ARE THE COSTS OF YOUR SERVICES?

 

         $125 for 10–15-minute- medication/therapy appointment

         $175 for 20-25 minutes- medication/therapy appointment

         $300 for 60 minutes - New Patient Evaluation


 

WHAT IS YOUR CANCELLATION/NO SHOW POLICY?

  • I require a 24-hour notice for cancellations.

  • Late Cancellation/No Show fee is the full cost of the scheduled appointment time.

  • Payment is required prior to rescheduling. 

  • Three or more no show/late cancellations are subject to discharge from the practice.

 

 

WHAT IS YOUR PRESCRIPTION REFILL POLICY?

  • I request a 48-hour notice for refill requests. Requests are only processed during business hours (Monday - Thursday), requests sent after 4 pm may be addressed the following business day. 

  • Due to the amount of medication refill requests I receive daily, I will not always be able to respond once it is processed. Please check with your pharmacy prior to calling/emailing a second request.

  • Controlled substances are only able to be sent as a one month's supply electronically. Due to that, please contact the office for refills when you are down to the last 5-7 days of medication.

  • You must be seen every three months to continue receiving refills for controlled substances.

 

 

WHAT IS YOUR PROCESS FOR MEDICATIONS THAT REQUIRE PRIOR AUTHORIZATIONS?

  • If you have been notified a prior authorization is needed for a medication, please have the pharmacy fax over a rejection claim containing your insurance information.

  • Please note that once we submit a request it can take your insurance up to 5 business days to respond with a determination.

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